What will you learn?
In this training, you will learn communication and negotiation techniques and conflict management. You will practice additional thinking and reflection. After the training, you will be able to handle complains effectively to improve your customer relations and to turn problems into opportunities.
Training courses at BVCM
BVCM's training courses are always interactive and practice-oriented: you will be given specific instruments and techniques which you can immediately apply into your day-to-day work. Also after the training you can continue to benefit from our feedback and advice and if you wish we can coach on the job. As we map out your work situation and learning objective in advance, the training is always fully coherent with your day-to-day practice.