Debt collection by telephone

Get the best possible result from each telephone conversation and realise a consistent outperformance: a lower DSO, a better image and less customer turnover.

For whom?
For all staff of the Debt Collection, Finance and Accounting departments and for other Credit & Risk professionals.

This training is intended for anyone who has ever wondered: Will I succeed at collecting the outstanding debts? Can I control myself not to empathise with the debtor’s emotions? Can I act strategically enough to achieve my goal with this debtor?

Purpose of the training
After this training, you will be able to get the best possible result from each telephone conversation. You will be able to realize a consistent performance for your employer, yourself and your customer. You will learn to never lose sight of the balance between effectivity and customer-friendliness.

What will you learn?
In this training, you will learn practical communication and conversation techniques. You will learn to reflect, to think in solutions and to focus on results with a view to image retention and customer loyalty. Result: a lower DSO and higher working capital.

Training courses at BVCM
BVCM's training courses are always interactive and practice-oriented: you will be given specific instruments and techniques which you can immediately apply to your day-to-day work. After the training, you can continue to benefit from our feedback and advice and if you wish we can coach you on the job. As we map out your situation and learning objective in advance, the training is always fully coherent with your day-to-day practice.