Debt collection by telephone

Get the best possible result from each telephone conversation and realise a consistent outperformance: a lower DSO, a better image and less customer turnover.

For whom?
For all staff of the Debt Collection, Finance and Accounting departments and for other Credit & Risk professionals.

This training is intended for anyone who has ever wondered: Will I succeed at collecting the outstanding debts? Can I control myself not to empathise with the debtor’s emotions? Can I act strategically enough to achieve my goal with this debtor?    
                                   
Purpose of the training
After this training, you will be able to get the best possible result from each telephone conversation. You will be able to realize a consistent performance for your employer, yourself and your customer. You will learn to never lose sight of the balance between effectivity and customer-friendliness.