For years at full satisfaction Brunel uses the credit management of BVCM; Pre-collection, Collections, Secondment and Selection. We see BVCM as an extension of our activities that provide us with solutions in almost all situations.
Traditionally we deal with only one debt collection company. But we needed a good benchmark to evaluate quality and results. We decided to link up with another party which was BVCM. Since 2011 we use their services to our full satisfaction.
The nice thing about working with BVCM is that you will notice that the caseworkers are really focused on doing their job correctly. They immediately pick new files and approach the debtor quickly and attentively. If redress is possible for the debtor then we know for sure that BVCM is able to collect the claim.
Ever since the inception of BVCM we have a very good understanding. The working method of BVCM fits in well with how Atlas Copco approaches its customers to collect outstanding amounts. Therefore we find that BVCM is a valuable extension of our own credit management.