TESTIMONIALS

We have developed a great partnership with BVCM over the year for both our Credit Management and Customer Service activities.

Our Romanian staff from Vos Logistics in Cluj-Napoca have successfully completed the English training courses: Communications with customers and colleagues & Debt collection by telephone.

BVCM have represented our collections business for many years and does so satisfactorily. The files are immediately picked up and monitored by a designated contact after the transfer. Kiwa does not have to check whether the customers are approached intensively, we know from experience that this actually happened. With the help of specialized knowledge and the correct approach of BVCM, the customer experience of Kiwa and the good communication between them, the files are almost all settled in the amicable phase, often with customer retention.   

Over the last 10 years, we collaborated with BVCM. During these 10 years, various Credit Managers have supported Ardagh both operational and project base. 

For years at full satisfaction Brunel uses the credit management of BVCM; Pre-collection, Collections, Secondment and Selection. We see BVCM as an extension of our activities that provide us with solutions in almost all situations. 

Traditionally we deal with only one debt collection company. But we needed a good benchmark to evaluate quality and results. We decided to link up with another party which was BVCM. Since 2011 we use their services to our full satisfaction. 

The nice thing about working with BVCM is that you will notice that the caseworkers are really focused on doing their job correctly. They immediately pick new files and approach the debtor quickly and attentively. If redress is possible for the debtor then we know for sure that BVCM is able to collect the claim.   

Ever since the inception of BVCM we have a very good understanding. The working method of BVCM fits in well with how Atlas Copco approaches its customers to collect outstanding amounts. Therefore we find that BVCM is a valuable extension of our own credit management. 

Ever since the founding of BVCM, in 2005, they represent my collection cases. 

A few years ago we had the need for a new debt collection partner.