Our Romanian staff from Vos Logistics in Cluj-Napoca have successfully completed the English training courses: Communications with customers and colleagues & Debt collection by telephone.
Below are some points I’ve gathered from every colleague participating on the Collection training we had:
Explicitness, clearance, very good knowledge & understanding of Collection process for Logistics area;
A very good explanation and integration of the 2 modules: Communication with clients & Debt collection by phone.
A very good method of teaching & explaining of different types of self-psychologies for a smoother Collection process.
Effective training based on role-playing in order to improve our day-to-day roles as collectors
A lot of tips & tricks shared by the trainer regarding the way in which we can be more efficient in recovering debts
Better understanding of our role within the company
Identification of how we perceive certain situations and how we could eliminate unimportant actions/information by being more assertive an following the steps of the negotiation in order to obtain the best outcome
Good approach of subject; no criticism but adding value to the already existing base
We would have probably enjoyed even more role playing (effective way of learning) and also probably a longer period of training.
Overall, our common opinion is that it has been a great experience that we would certainly like to repeat.
