Vos Logistics

Below are some points I’ve gathered from every colleague participating on the Collection training we had:

• Explicitness, clearance, very good knowledge & understanding of Collection process for Logistics area;
• A very good explanation and integration of the 2 modules: Communication with clients & Debt collection by phone.
• A very good method of teaching & explaining of different types of self-psychologies for a smoother Collection process.
• Effective training based on role-playing in order to improve our day-to-day roles as collectors
• A  lot of tips & tricks  shared by the trainer regarding the way in which we can be more efficient in recovering debts
• Better understanding of our role within the company
• Identification of how we perceive certain situations and how we could eliminate unimportant actions/information by being more assertive an following the steps of the negotiation in order to obtain the best outcome
• Good approach of subject; no criticism but adding value to the already existing base

We would have probably enjoyed even more role playing (effective way of learning) and also probably a longer period of training.
 
Overall, our common opinion is that it has been a great experience that we would certainly like to repeat.